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1300 001 757
Last updated: 29th January 2026
Australian Safe Care (“we”, “us”, “our”) is committed to protecting the privacy, dignity, and personal information of participants, families, carers, and website users. This Privacy Policy explains how we collect, use, disclose, and safeguard personal and sensitive information in accordance with:
Privacy Act 1988 (Cth)
Australian Privacy Principles (APPs)
NDIS Practice Standards
We may collect personal information including, but not limited to:
Full name
Email address
Phone number
Residential address
Date of birth
NDIS participant details (including NDIS number where required)
Enquiry and referral information
Information provided via contact forms, emails, or phone calls
To deliver NDIS supports safely and appropriately, we may collect sensitive information, including:
Health and medical information
Disability-related information
Support needs and goals
Risk, incident, or safeguarding information
We only collect sensitive information:
With your consent, or
Where required or authorised by law, or
Where necessary to provide NDIS supports safely
Sensitive information is handled with strict confidentiality and accessed only by authorised personnel involved in service delivery.
We collect personal and sensitive information when you:
Submit an enquiry or referral
Contact us via phone, email, or website
Participate in assessments or service planning
Use our website or online forms
We may also collect limited technical data such as IP address or browser type for website security and analytics.
We use personal and health information to:
Assess eligibility and deliver NDIS supports
Communicate with participants, families, carers, and nominees
Meet NDIS quality, safeguarding, and reporting obligations
Manage service delivery, incidents, and compliance
Improve our services and website
Meet legal and regulatory requirements
We may disclose personal or sensitive information to:
Our employees and contractors involved in care delivery
Allied health professionals or support coordinators (with consent)
The NDIS Quality and Safeguards Commission
Government or regulatory bodies where required by law
Trusted third-party service providers (IT systems, secure record storage, CRM platforms)
We do not sell or rent personal or health information to third parties.
We take reasonable steps to protect personal and sensitive information from:
Loss
Misuse
Unauthorised access
Disclosure or modification
Information is stored securely using physical, electronic, and administrative safeguards. Access is restricted to authorised staff only.
Our website may use cookies and third-party analytics tools (such as Google Analytics) to:
Understand website usage
Improve user experience
Measure website performance
You may disable cookies through your browser settings.
You have the right to:
Access your personal information
Request corrections if information is inaccurate
Withdraw consent where applicable
Requests can be made by contacting us using the details below. We will respond within a reasonable timeframe.
If you believe your privacy has been breached, please contact us directly so we can attempt to resolve the matter promptly and respectfully.
If you are not satisfied, you may lodge a complaint with:
Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
This Privacy Policy may be updated from time to time. The most current version will always be available on our website.
If you have any questions about this Privacy Policy or how your information is managed, please contact:
Australian Safe Care
Website: https://australiansafecare.com.au
Email: info@australiansafecare.com.au
Phone: 1300 001 757